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FAQ and Help Center

General Inquiries

Why is a recipient phone number required?

My order is a gift; what information is shown on delivery?

I was expecting a delivery, but it hasn't arrived yet.

Can I add more items to my gift basket?

Placing Your Order

Can I make a custom gift basket?

Can I order a gift basket if I don't live in The United States?

How far in advance do I need to place my order?

Can I add more items to my gift basket?

Can I add a personal message to my order?

Will my gift basket look exactly like the one in the photo?

How secure is your website?

Can I add fruit, cheese, cake and flowers to my order?

How about our company’s promotional material? Can we include them to your baskets?

How long will the gourmet foods in my gift basket stay fresh?

What else do I need to know about placing my order online?

What is your "substitution policy"?


What forms of payment do you accept?

Why will the website will not accept my payment?


Where is your delivery area?

What time of day are deliveries made?

Do you deliver on weekends?

I want to pick up my order instead of having it delivered. Can I do that?

Can I cancel a shipment?

My package was damaged in transit, what do I do?

Do you deliver to hospitals and funeral homes?

Why was my order delivered "late"?

Why wasn't my order delivered directly?

Do you deliver on weekends?

Can you ship to multiple locations?

Can I choose a specific time for delivery?

How quickly can my order be delivered?

Can I change or correct an address?

Can I ship a package to a P.O. Box?

What happens if my package needs to be re-delivered?

What if the recipient is not home/unavailable at the time of delivery?

Do you offer international delivery?

Return Policy

Can I cancel an order?

I received a damaged gift, what should I do?

Can I get a refund?

What is your Return Policy?