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At Yorkville's, we strive to deliver your Gift Basket with excellent service, and flexibility, every time. To that end, we offer Yorkville’s “Special Care Gift Basket Delivery Services”.
We are pleased to offer Free Gift Basket Delivery Services in the United States and Same Day Shipping.
Your Gift Basket Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across the USA! To qualify for Free Delivery in the USA a minimum purchase of one hundred dollars (USD)(before taxes) is required per delivery location.
*Please note free shipping is NOT AVAILABLE for Hawaii, Alaska and U.S Protectorates.
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
Whether your gift basket needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services.
Below are Yorkville’s delivery services available for deliveries traveling within the USA.
Yorkville's Express, Air & Priority Delivery Services
All of Yorkville’s Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.
Yorkville’s Express® Services
Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today.
Receive guaranteed delivery in USA by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Yorkville’s checkout.
When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.
Yorkville’s Express 9AM®
Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.
Delivery guaranteed* from select points in USA to select points in USA by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Yorkville’s checkout .
Yorkville’s Express® 10:30AM
Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today
Delivery guaranteed* from select points in USA to select points in USA by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Yorkville’s checkout.
Yorkville’s Express®
Delivery guaranteed* from most points in USA to most points in USA by End of Day the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by End of Day on the business day specified by Yorkville’s checkout.
Yorkville’s Express® Evening
Delivery guaranteed* from most points in USA to select points in USA between 5:30 p.m. and 9:00 p.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.
Yorkville's Xpresspost®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.
Yorkvilles's Priority Air Service®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.
*Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). In most cases, end of day means 5 p.m. for deliveries to Business Locations and 8 p.m. to residential locations.
Yorkville’s basic ground services are not money-back guaranteed* delivery services. Yorkville's Expedited Ground, Yorkville’s Ground 9AM, Yorkville’s Ground 10:30AM and Yorkville’s Ground Evening are money-back guaranteed* delivery services.
Yorkville’s Basic Ground® Service
Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery times are indicated when you checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination. For less time-sensitive shipments in one or more business days. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout USA. In no event is a delivery tendered using Yorkville’s Ground service eligible for a delivery guarantee.
Yorkville’s Ground® 9AM
Delivery guaranteed* from select points in USA to select non-regional points in USA by 9:00 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Yorkville’s checkout.
Yorkville’s Ground® 10:30AM
Delivery guaranteed* from select points in USA to select non-regional points in USA by 10:30 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Yorkville’s checkout
Yorkville’s Ground® Evening
Delivery guaranteed* from most points in USA to select points in USA between 5:30 p.m. and 9:00 p.m. within two to six business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.
SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & PERISHABLES
Chocolate Dipped Strawberries, Fresh Cheese, Fresh Fruit, ETC are perishable and, therefore, must be shipped quickly.
For this reason, we highly recommend customers request to have Fresh Fruit, Fresh Cheese & Chocolate Dipped Strawberries to be shipped on an express, same day or next day basis only.
If a customer does not choose same-day or rush service for a chocolate dipped fruit order, we will substitute the fresh strawberries with truffles or strawberries made of dark or milk chocolate so they arrive in good condition. During the hot summer months - June to August - we recommend rush or same day service only for Chocolate Dipped Strawberries.
For orders that request fresh cheese, we will substitute non-perishable cheese if the expected delivery times are more than 24 hours or the cheese could good bad.
If a customer requests delivery of fruit, fresh cheese, chocolate dipped strawberries, etc by ground shipping, we cannot guarantee freshness or the quality of these items when they are received and will not refund customers if items have melted or the items are received in less than perfect condition.
YORKVILLE'S, GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY
YORKVILLE'S follows government and UPS/Fedex rules related to the delivery of beer, liquor, wine, and champagne. We use UPS and Fedex for all alcohol deliveries; UPS/Fedex will verify age upon delivery.
To be in compliance with these rules, all of our drivers are alcohol-delivery certified – and we take this seriously! We will ensure that anyone who receives a gift basket from YORKVILLE'S is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.
YORKVILLE'S complies with the various State rules and regulations as well as FEDEX/UPS shipping requirements.
All wine, champagne, beer and liquor baskets sold by Yorkville’s with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. We are required to charge a minimum delivery charge on all liquor orders.
Many of our gift baskets contain wine. There are some states where local laws prohibit us from shipping.
Here is a list of the states that we can ship wine to:
AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, KS, KY, LA, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NY, NM, NC, ND, NY, OH, OR, PA, RI, SC, TN, VT, VA, WV, WI, WY
AR, GA, ME, MD, TX, WA allow us to ship select wines.
For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.
For Deliveries Outside of the Local Delivery Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Drop Box). If the package is not picked up in the following 10 days, if will be returned to Yorkville's. Redelivery may be attempted . A re-delivery charge may be required at an additional charge (typically $15-$40).
We ship to Canada on a regular basis and will charge you for the shipping charges we pay when we ship to the United States.
We ship most US orders to arrive via Purolator, USPS, CANPAR or FEDEX in 2-9 business days using ground services. Custom orders to the U.S.will arrive in 3-9 days in most metropolitan areas. Orders are shipped to the USA from Monday-Friday; weekend and holiday deliveries are excluded. Express/Rush Gift Basket Services are available to the USA. Please call us for details.
Alaska & Hawaii
Most items shipped to AK and HI are delivered via Purolator, USPS or FEDEX. Please call 416-837-8811 for details.
APO/FPO/PO Boxes
Please call 416-837-8811 to place an order for APO or FPO addresses; unfortunately, we cannot process these orders online. Rush delivery is not available.
What international countries can I ship to?
We ship all over the world! However, the costs can be very high. If you would like to ship to a country other than USA or the United States, give us a call and we will give you a cost estimate!
Unless otherwise indicated, the following Yorkville’s Specialized Services may be added to any delivery for an additional charge. Other specialized services may be available upon request.
HOLD FOR PICKUP
Where a Gift Recipient is not available to accept a delivery attempt by one of Yorkville’s independent couriers, the delivery will be held at an authorized location for in-person pickup.
Deliveries held for pickup will be held at the authorized location up to five business days. If the Gift Recipient fails to pick up the delivery during this time, the package may returned to Yorkville's at the Customer’s expense.
ADMINISTRATIVE CHARGES
Yorkville’s reserves the right to discontinue, apply new, or modify existing, administrative charges at any time and from time to time. Unless otherwise indicated, any of the following Yorkville’s administrative charges may be applied to any orders placed with Yorkville’s.
ADDRESS CORRECTION
An additional charge will be applied per piece where the Receiver’s address is incorrect, incomplete or illegible.
PROOF OF DELIVERY
Unless otherwise specified in these Terms and Conditions, Yorkville’s will provide electronic proof of delivery, where available, to Customers or Gift Recipients at no extra charge at www.yorkvilles.ca or by contacting customerservice@yorkvilles.ca or Yorkville's (see “Contact Us”).
An additional charge will be applied if a Customer requests, and is provided with, a hard copy proof of delivery.
OUR GUARANTEE
At Yorkville’s, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.
GIFTS/GIFT BASKETS DAMAGED IN TRANSIT
Upon receipt, please have your gift recipient inspect your purchase and notify us of any damage within five business days of the delivery date on the order with enough information to allow us to understand the situation. Please see "Yorkville’s Delivery Services" for additional information on Damaged Goods.
We do not accept returns in any circumstances as most of the items that we sell are customized, gift wrapped and cannot be resold.
DELAY
Upon request, Yorkville’s will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”).
Yorkville’s is not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
EVENTS BEYOND YORKVILLE'S CONTROL
Yorkville’s is under no obligation to refund or credit a Customer (Gift Sender) for any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery or failure to perform, caused by events beyond Yorkville’s control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labour disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
