Privacy Policy
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through the Services may include:
- Basic contact details, including your name, address, phone number, and email
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number
- Account information, including your username, password, and security questions
- Shopping information, including items you view, add to your cart, or add to your wishlist
- Customer support information, including information you provide in communications with us
Some features of the Services may require you to provide certain information. You may choose not to provide this information, but doing so may limit your ability to use certain features.
Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include:
- Device and browser information
- Network connection information
- IP address
- Interaction data related to your use of the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Services
- Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process transactions
- Advertising and analytics partners using tracking technologies such as pixels, web beacons, SDKs, and cookies
Information obtained from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or their practices.
How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Products and Services
To process payments, fulfill orders, manage accounts, arrange shipping, facilitate returns and exchanges, and enable reviews.
Marketing and Advertising
To send marketing communications and display relevant advertisements based on your interactions with the Services.
Security and Fraud Prevention
To detect, investigate, and prevent fraudulent or unlawful activity.
Communication and Support
To provide customer support and improve the Services.
Cookies
We use Cookies to operate and improve the Services, remember user preferences, and analyze usage.
For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies
You can manage Cookies through your browser settings. Disabling Cookies may affect functionality.
How We Disclose Personal Information
We may disclose personal information to third parties in the following circumstances:
- With vendors and service providers (e.g., payment processing, fulfillment, analytics, hosting)
- With business and marketing partners
- At your direction or with your consent
- Within our corporate group
- In connection with legal obligations, enforcement of terms, or business transactions
Categories of Information Disclosed
Over the past 12 months, we have disclosed the following categories of personal information:
- Identifiers (e.g., name, contact details, account information)
- Commercial information (e.g., order history, shopping activity, support interactions)
- Internet activity (e.g., usage data and interaction data)
Categories of Recipients
- Vendors and service providers
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
User Generated Content
If you submit reviews or other content to public areas of the Services, that content may be publicly accessible.
We are not responsible for how others use or access information you choose to make public.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. We are not responsible for their privacy or security practices.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us to request deletion.
We do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Your Information
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Restriction of processing
- Withdrawal of consent
- Appeal of denied requests
You may also opt out of marketing communications at any time.
We may require identity verification before processing requests.
Complaints
If you have concerns about how your personal information is handled, please contact us. You may also have the right to file a complaint with a relevant authority.
International Users
Your personal information may be processed in countries outside your own, including the United States.
Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the contact information available on our website.