Order Tracking

Enter your order information below to view the latest available delivery status. Tracking updates may take time to appear after an order has been prepared or transferred to a delivery provider.

Email Address

ZIP / Postal Code

Unable to locate your order? Confirm that the order number and email address match the information used at checkout.

Understanding Your Order Status

Order Confirmed

Your order has been received and payment has been processed. Preparation may begin shortly after confirmation.

In Preparation

Your gift is being assembled, reviewed, or packaged before it is released for delivery.

Out for Delivery or Shipped

Your order has been transferred to a local delivery provider or national carrier. Available tracking information will update as delivery progresses.

When Tracking Updates Appear

Tracking information is not always available immediately after an order is placed. Updates generally appear after preparation is complete and the order has been assigned to a delivery provider.

Local same-day deliveries may show fewer tracking events than packages moving through a national carrier network. A temporary lack of movement does not necessarily mean that the order has been delayed.

Delivery dates and tracking updates remain subject to routing, weather, recipient availability, carrier operations, and other factors outside Yorkville's direct control.

Yorkville's gift prepared and staged for delivery

How Your Order May Be Delivered

Local Delivery

Orders in eligible metropolitan areas may be completed by a local delivery provider. These deliveries may not display the same detailed scan history provided by national shipping carriers.

National Carrier Delivery

Orders travelling through a national carrier network may show shipment acceptance, transit scans, arrival at a local facility, and final delivery confirmation.

The delivery method used depends on the destination, product type, timing, and service selected at checkout.

Yorkville's gift delivered to a building reception area

Delivery Confirmation

An order may be marked as delivered after proof of delivery has been obtained. Depending on the destination, the gift may be handed to the recipient, left in an appropriate safe location, or accepted by a concierge, reception desk, or mailroom.

Recipients should check these locations before requesting delivery assistance.

Order Tracking Questions

Why is my tracking information not available yet?

Tracking information may not appear until the order has been prepared and transferred to a delivery provider. Same-day local deliveries may also provide fewer tracking updates than national carrier shipments.

Why has my tracking status not changed?

Tracking scans are generated by the delivery provider and may not appear at every stage of transit. A lack of recent scans does not necessarily indicate a delay.

My order is marked as delivered, but I cannot find it. What should I do?

Check with the recipient, household members, neighbours where appropriate, and any concierge, reception desk, mailroom, or safe delivery location. Contact customer service if the order remains unavailable.

Can Yorkville's provide an exact delivery time?

Exact delivery times cannot be guaranteed. Delivery timing may vary due to routing, traffic, weather, recipient availability, carrier operations, and delivery volume.

Can I change the delivery address while tracking the order?

Address changes must be requested before the order ships or is released for delivery. Once dispatch has occurred, changes may no longer be possible.

Who can request information about an order?

Order-specific information may require verification using the purchaser's order number, email address, or other order details.

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