Help Center

 

Delivery & Shipping
With Regards To Fresh Fruit In Your Order
All customers have the option to add a variety of items, some of which are perishable. Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the Greater...
Hold On... What Is A Probiotic?
Foods and drinks that are "probiotic" contain live cultures that are good for your gut. Inside each of us is a microbiome, or a community of good and bad bacteria that outnumber our cells ten to one. The live cultures in probiotics help the "good guys...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
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Refunds & Returns
Will My Order Look Exactly Like The One On The Website?
When you place an order with the us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph on our website. As per our substitution policy...
Why Was My Order Delivered Late?
Despite our best efforts, there are several factors that could possibly contribute to a package arriving delayed or later than expected, although most of these do have a logical explanation. When placing your order online, the address you provide us...
Can I Cancel My Order?
We do abide by a strict no cancellation policy. Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department. Once this has been ...
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Delivery Services
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
Can I Get A Refund?
We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances. The following reasons are not eligible for refunds: change of minds option of taste (don't like what was sent) item...
How Do I Cancel My Order?
We do abide by a strict no cancellation policy. Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department. Once this has been ...
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Ordering Information
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $100 USD (before taxes...
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
How Long Does It Take To Process My Order?
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
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General Questions
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
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Substitutions & Out of Stock Products
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
Can I Skip A Month?
We are currently set up with a Pause My Subscription option. Simply log into your account and choose Edit your subscription, then pause my subscription. When you would like to continue with your subscription simply continue with your subscription...
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Perishable Items
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
View all
General Delivery Questions
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
What Does Gourmet Mean?
Gourmet is a word used to describe food made with high-quality ingredients and expert preparation. It also refers to a person who enjoys and is familiar with gourmet foods and artful cooking. So if you enjoy the taste of Popcornopolis gourmet popcorns...
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Our Canadian Delivery Services
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-ons!  You can also add items to any one ...
Can I Create a Completely Customized Product?
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items.  Due to the large variety of items that we carry, it is impossible for us to list them all underneath the "custom" options...
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business days (5 business days for large orders...
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