Substitutions & Out of Stock Products

Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
Can I Skip A Month?
We are currently set up with a Pause My Subscription option. Simply log into your account and choose Edit your subscription, then pause my subscription. When you would like to continue with your subscription simply continue with your subscription...
What Is Your Return Policy?
We want to make sure you and your kitty are 100% satisfied with your KitNipBox! If any of the products you receive are defective, please email us at [email protected] and let us know what's wrong, so that we can work with you to replace the item as soon...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
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